Hi sweeties. I hope you enjoy my patterns. If you have any questions please ask. I am afraid I don't have a very quick turn around currently as I am a one-woman-band, but I am working on the problem and hopefully will be reducing my shipping times in January. Andrea x
I accept all the payment methods that Etsy will allow so spend spend , haha. If you purchase something from me and change your mind, let me know as soon as possible as I can cancel the order. If I have already shipped then we can do a return and I can refund all except the postage. x
Your files will be available to download once payment is confirmed.
Currently my turn around is 2 to 4 weeks. I am working to get this down and hopefully next year (2019) I will be operating under a 1 week turnaround. Please allow enough time when you are ordering, and if you do need something desperately then send me a message before you buy and I will see what I can do. I send smaller items in the UK by Royal mail, and for overseas. Larger items are sent by My Hermes courier so they are insured. Larger orders will require a signature on receipt.
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
Request a cancellation within: 24 hours of purchase
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Please contact me if you have any problems with your order.
If your item doesn't arrive to you in tip top condition, please let me know ASAP and we can sort something out, either by a part/full refund or returning the item (I would cover the postage costs.) If you don't like the item once it is in your hands (I am sure this could NEVER happen) then contact me and we can arrange for you to return the item for a full refund assuming it is still in tip top condition but I'm afraid I would ask you to cover the return postage costs unless there is an actual fault.
Any questions, please just contact me and I will be happy to help you.